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Freedom Warranty Introduces COMPLETE Manufacturer’s Extension VSC

Responding to a recommendation from the company's Dealer Advisory Council of franchise and independent automobile dealers nationwide,  Freedom Warranty will now offer a COMPLETE Manufacturer’s Extension (CME) option to its top-of-the-line Vehicle Service Contract (VSC) product. Vehicles 10 years old or less with under 80K miles are eligible.

Chris Miller, Freedom Warranty's Chief Executive Officer, said the new product option enhances the value of the company's COMPLETE Vehicle Protection Plan. "The CME option offers huge savings versus a traditional VSC. The CME is an odometer expiration contract with coverage expiring at 100k or 125k. Terms include 60, 72 or 84 months, and all terms start on the day the contract is written and not the vehicle in-service date. Furthermore, the vehicle does not currently have to be under the manufacturer's warranty. The value of the product is virtually incomparable," Miller explained.

"We always listen closely to our Dealer Advisory Council and they have been talking about this product add-on for a while. We're excited to introduce it just in time for first quarter 2019."

OPTION ADDS SUPERIOR COVERAGE, COMPETITIVE PRICING

The CME option adds the Entertainment Package, Sensor Upgrade, Suspension Upgrade, and Enhanced Labor Rate without the usual surcharges. In addition, the list of exclusions is greatly reduced making the CME one the most comprehensive contracts in the industry. The CME gives your customer superior coverage at a competitive price.

The CME gives dealers the opportunity to offer a manufacturer’s Certified Pre-Owned (CPO) type product. Authorized Freedom Warranty Dealers with access to the company's proprietary online dashboard, can generate custom quotes for buyers and demonstrate the new option.

Freedom Warranty Complete Manufacturer's Extension Option

ABOUT FREEDOM WARRANTY

Freedom Warranty is a privately-held company that operates in 25 states and the District of Columbia and sells its VSC products through automotive dealerships, repair facilities, and financial institutions. The company’s corporate office and customer service team is based in Chattanooga, Tennessee. Visit online at www.FreedomWarranty.com or call (423) 212-7445.

News from Freedom Warranty

Delivering Customer Satisfaction

Last year, Freedom Warranty made a commitment to its clients: To dramatically improve Customer Satisfaction. One year later, that promise is being kept with major improvements to Overall Customer Happiness.

A comprehensive plan that included educating and motivating department managers and agents has resulted in a composite satisfaction score of 4-stars on consumer review websites.

Specifically, Google Business Reviews added one-and-a half stars (from a low 2-stars) to the composite rating of 3.1 stars. The Better Business Bureau increased by 20-percent to a total 4.74 out of 5 possible.

"Our industry is tough when it comes to customer satisfaction," said Freedom Warranty's new CEO, Chris Miller. "Contracts can be complex and lead to lots of misunderstandings about coverage, but in the end when a customer files a claim they want to be confident that they will be treated with respect and a sense of urgency. That's where we can turn a negative into a positive."

Long Term Effects

Miller admits that it can take months, if not years, to reverse the damage of bad reviews and unhappy customers. "Our dealers and sales agents depend on us to deliver on their promises to customers. We take that very seriously."

Social media and online reviews can have a powerful impact on the marketplace. Putting an emphasis on resolving consumer complaints requires complex coordination between the dealer network, customer service agents and claims teams.

Team Leadership

"Everybody has to be onboard when it comes to improving service. From the dealer making coverages clear to the customer, to how our customer service agents help contract holders do business with us, to how we handle claims," said Miller.

The gains made over the last 12 months mean keeping a constant attention to keep the ratings level and for any improvement, and Miller understands it is a constant challenge to maintain and improve ratings.

"We are laser-focused on customer satisfaction as we continue on the journey to becoming a leading provider and administrator of vehicle service contracts in the industry," said Miller.

News from Freedom Warranty

FWIS 2.0 Adds New Customer Portal

FWIS Version 2.0 Release Debuts Major Upgrade and New Customer Portal

Freedom Warranty launched version 2.0 of its innovative proprietary, interactive cloud-based client application, the Freedom Warranty Integrated System, on March 26.

FWIS - Online Dealer Management Tool

The FWIS Dashboard is the most extensive and easy-to-use online dealer management tool in the Vehicle Service Contract industry.

Freedom Warranty vice-president and project executive, Chris Miller, said the latest version takes client and customer management to the next level.

"Version 2.0 is a major upgrade that we have been working on for several months. It is a robust set of tools engineered from the ground up to make it easier than ever to use—for our dealer clients and now, for customers, too."

Customer Portal Gives Contract Holder Easy Access

Giving access to contract holders with a simple-to-use online dashboard allows them to get details of their coverage, communicate with customer service representatives, monitor claims progress, and make financed contract payments using familiar gateways.

"Our primary goal was to respond to our dealers' needs in allowing buyers to get the information they need without using the dealership as a intermediary," said Chris Miller. Customers are assigned login credentials as part of the on-boarding process following a sale.

The cloud-based service is accessed through a standard Internet browser.

After a secure login, customers are able to view and edit profile information, communicate with the Freedom Warranty Customer Service Team, and monitor any active claims.

About Freedom Warranty

Freedom Warranty is the fastest-growing Vehicle Service Contract company in the nation, doing business in 19 states with independent and franchise dealers. Based in Chattanooga, TN the company has a 100-percent U.S.-based customer support team.

 

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