Customer Portal Goes Live
FWIS Version 2.0 Release Debuts Major Upgrade and New Customer Portal
Freedom Warranty of America launched version 2.0 of its innovative proprietary, interactive cloud-based client application, the Freedom Warranty Integrated System, on March 26.
The FWIS Dashboard is the most extensive and easy-to-use online dealer management tool in the Vehicle Service Contract industry.
Freedom Warranty vice-president and project executive, Chris Miller, said the latest version takes client and customer management to the next level.
"Version 2.0 is a major upgrade that we have been working on for several months. It is a robust set of tools engineered from the ground up to make it easier than ever to use—for our dealer clients and now, for customers, too."
Customer Portal Gives Contract Holder Easy Access
Giving access to contract holders with a simple-to-use online dashboard allows them to get details of their coverage, communicate with customer service representatives, monitor claims progress, and make financed contract payments using familiar gateways.
"Our primary goal was to respond to our dealers' needs in allowing buyers to get the information they need without using the dealership as a intermediary," said Chris Miller. Customers are assigned login credentials as part of the on-boarding process following a sale.
The cloud-based service is accessed through a standard Internet browser.
After a secure login, customers are able to view and edit profile information, communicate with the Freedom Warranty Customer Service Team, and monitor any active claims.
About Freedom Warranty
Freedom Warranty is the fastest-growing Vehicle Service Contract company in the nation, doing business in 19 states with independent and franchise dealers. Based in Chattanooga, TN the company has a 100-percent U.S.-based customer support team.