Category: Agent News

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NIADA/NABD Show a Great Success

NIADA Post Show Review

Freedom Warranty Makes News at NIADA Orlando

Freedom Warranty was a center of attention at this year's meeting of the National Independent Automobile Dealers Association (NIADA) held in Orlando, Fla. June 18-21. This is the big show for non-franchise dealers and vendors who provide products and services to their industry segment.

Miller Named CEO

Making news in the industry during the show, Freedom Warranty confirmed rumors that Chris Miller would be appointed to the CEO's office this year. Freedom Warranty President John P. Skelton made the announcement on opening day of the show.

Miller has been Vice President of Operations since summer of 2017 and the promotion was expected. "Chris is a driving force behind our triple-digit growth over the last 4 quarters and we think he is perfectly qualified to take Freedom Warranty to the next level," said Skelton.

Classic Car Coverage Launches This Summer

Freedom Warranty in the past has offered VSC products for classics—vehicles at least 20 years old, manufactured after 1959, but this year an improved product is coming to market.

Freedom Warranty Classic will offer limited coverage for Resto-Mods, Pro Touring, Hot Rod and German-manufactured vehicles. Details of the plan will be announced sometime in the next few weeks.

Roger W. Gray Joins Freedom Warranty as National Sales Manager

Roger W. Gray made the NIADA show in Orlando his first. He joined the company in May and will work out of Freedom Warranty's Chattanooga, Tenn. headquarters.

"We welcome Roger's experience and enthusiasm to our sales team," said Eric Steven, Director of Sales for Freedom Warranty. "He has already been out on the road visiting dealer clients and working with authorized agents to improve communications."

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Christopher D. Miller Named CEO

News from Freedom Warranty
Chris Miller, CEO
CHRIS MILLER

To support its continued growth, Freedom Warranty, LLC today announced the appointment of Christopher D. Miller as Chief Executive Officer (CEO), effective immediately. The announcement was made by John P. Skelton, President.

As Chief Executive Officer, Miller is tasked with directing the company’s aggressive growth plan this year and next. “Chris has been a driving force behind Freedom Warranty’s triple-digit growth over the past two years,” said Skelton. “His understanding of each part of our operation makes him the perfect choice to provide guidance for our company in the coming months.” Miller joined the company in 2015 and was named Vice President in 2017.

“In 2017 we expanded the company’s reach to include 21 states and the District of Columbia,” said Miller. “This year we will add an additional 15 states and expect to be in all 50 states by the end of 2019, if not sooner.”

Miller said the company’s growth in the Vehicle Service Contract (VSC) space is due to its commitment to superior service across all contact points. “We are very focused on training and elevating communications with clients and customers alike. For every issue there is a resolution; and for every solution there is positive change,” said Miller.

The company is slated to introduce several new products this year. “As a closely-held company we are flexible, with the ability to quickly adapt to market needs and trends,” Miller added.

Freedom Warranty is the administrator and obligor of every VSC product it sells through its Authorized Agents, automotive dealerships and service providers. The company’s corporate office and customer service team is based in Chattanooga, Tennessee. For additional information about Freedom Warranty visit online at www.freedomwarranty.com or contact the Office of Corporate Communications at (423) 680-6272 or send email to marketing@freedomwarranty.com.

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Unlimited Mileage Options Added to Product Plans, Maserati Gran Turismo Moves to E Class

News from Freedom Warranty
Product Update
Freedom Warranty available upgrades

Effective May 1, 2018, Freedom Warranty Vehicle Service Contract (VSC) products offer new options for Unlimited Mileage, Suspension and Sensor Upgrade, as well as a classification change for Maserati models.

48-Month Unlimited Mileage Upgrade

Responding to dealer requests Freedom Warranty now offers a 48-month Unlimited Mileage option under the DRIVE and VITAL VSC products. Those contracts already provide options for 12-, 24- and 36-month coverages.

Sensor and Suspension Upgrades

While Freedom Warranty's COMPLETE product now includes Air Ride, Shocks and Struts, and Sensor coverage for vehicles not more than 7 years old at time of purchase, that coverage expires at 100,000 miles.

A new available option on the COMPLETE, DRIVE and VITAL products provides the customer an opportunity to extend the mileage threshold to 125,000 miles with no restriction on vehicle age.

Dealers are reminded to check all details of the specific VSC offered and how available options may apply.

Maserati Gran Turismo Moves from X to E Class

The Maserati Gran Turismo has been moved from X to an E classification joining the Quattroporte and Ghibli models.

Get the Latest Updates Online

Authorized Agents and Dealers can find and download the latest updated documents, sales collateral, and other marketing assets at the Freedom Warranty Marketing portal.

About Freedom Warranty

Freedom Warranty LLC is the fastest-growing vehicle service contract provider in the region, with more than 1,500 Authorized Dealers offering its products to consumers. The company is based in Chattanooga, Tennessee and is licensed in 21 states and the District of Columbia.

Reach Freedom Warranty online at www.FreedomWarranty.com, send email to contactus@freedomwarranty.com or call (844) 307-9944.

 

 

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Complete Plan Gets Better

News from Freedom Warranty
Freedom Warranty Product Update

Contract Coverage Changes Add Extra Incentive for Customers to Choose COMPLETE Plan Coverage

Today, Freedom Warranty announced that it has expanded coverage in its COMPLETE Vehicle Service Contract. The change went into effect on April 6, 2018.

According to Freedom Warranty General Sales Manager Eric Steven, changes in the contract terms now allow coverage for sensors and controlled adjustable height/ride dampening systems. "We are constantly listening to our Dealer clients and their ideas about how to improve our VSC products. We agreed that this change would make the COMPLETE Plan even more attractive."

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SECTION 2: What is Covered and What is Not Covered

Exceptions:
Sensors and Controlled adjustable height/ride dampening systems (air or hydraulic), shocks, and struts are covered if the vehicle was 7 years old or less at the time of purchase of this contract and the odometer does not read over 100,000 miles at the time of failure.

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Authorized Agents and Dealers can find and download the latest updated documents, sales collateral, and other marketing assets at the Freedom Warranty Marketing portal.

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Audi Classification Changes

News from Freedom Warranty

Freedom Warranty Classification Changes:
Audi Q3, Q5 Move to D-Class, Audi Q7 Stays in E-Class

In an effort to give Dealers more opportunity to sell VSCs for higher-end luxury and performance cars, Freedom Warranty has reclassified the Audi Q3 and Q5 models from "E" to "D" class. The Q7 model will remain in the "E" classification. The change becomes effective immediately.

Freedom Warranty Sales Manager Eric Steven said the moves will allow dealers to find new VSC customers who might otherwise been unable to secure coverage through the dealership. "We are very focused on giving our dealer clients every opportunity to sell our products," said Steven.

Luxury and Performance Coverage

Freedom Warranty offers a broad range of extended coverage for luxury and performance vehicles including BMW, Jaguar, Corvette, Land Rover, Maserati, Mercedes, Porsche, Volvo, and others.

The company is planning to expand Classic Cars Coverage Plan this year that covers a variety of vintage and collector vehicles.

About Freedom Warranty

Freedom Warranty LLC is the fastest-growing Vehicle Service Contract provider in the industry with more than 1,500 dealers operating in 21 U.S. states and the District of Columbia. The company's headquarters is based in Chattanooga, TN.

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FWIS 2.0 Adds New Customer Portal

News from Freedom Warranty
Freedom Warranty Agent and Dealer News

FWIS Version 2.0 Release Debuts Major Upgrade and New Customer Portal

Freedom Warranty launched version 2.0 of its innovative proprietary, interactive cloud-based client application, the Freedom Warranty Integrated System, on March 26.

The FWIS Dashboard is the most extensive and easy-to-use online dealer management tool in the Vehicle Service Contract industry.

Freedom Warranty vice-president and project executive, Chris Miller, said the latest version takes client and customer management to the next level.

"Version 2.0 is a major upgrade that we have been working on for several months. It is a robust set of tools engineered from the ground up to make it easier than ever to use—for our dealer clients and now, for customers, too."

Customer Portal Gives Contract Holder Easy Access

Giving access to contract holders with a simple-to-use online dashboard allows them to get details of their coverage, communicate with customer service representatives, monitor claims progress, and make financed contract payments using familiar gateways.

"Our primary goal was to respond to our dealers' needs in allowing buyers to get the information they need without using the dealership as a intermediary," said Chris Miller. Customers are assigned login credentials as part of the on-boarding process following a sale.

The cloud-based service is accessed through a standard Internet browser.

After a secure login, customers are able to view and edit profile information, communicate with the Freedom Warranty Customer Service Team, and monitor any active claims.

About Freedom Warranty

Freedom Warranty is the fastest-growing Vehicle Service Contract company in the nation, doing business in 19 states with independent and franchise dealers. Based in Chattanooga, TN the company has a 100-percent U.S.-based customer support team.