Frequently Asked Questions
Freedom Warranty of America, LLC is based in Chattanooga, Tennessee.
You can contact Freedom Warranty’s corporate office by calling (877) 249-
4186, or by sending email to contactus@freedomwarranty.com, or you can send a
letter to Freedom Warranty of America, Freedom Business Center, 117 Lee Parkway Dr.,
Chattanooga, TN 37421
Freedom Warranty offers a range of quality vehicle service contracts (VSC) to provide extended
protection for consumers buying a used vehicle. To apply to become an Authorized
Dealer, please contact sales@freedomwarranty.com or call (877) 249-4186 and ask
for Dealer Services.
To learn more about Freedom Warranty’s Complete Extended Vehicle Protection
Plan, visit this page.
To learn more about Freedom Warranty’s Drive Extended Vehicle Protection
Plan, visit this page.
To learn more about Freedom Warranty’s Vital Extended Vehicle Protection
Plan, visit this page.
We encourage you to check our Better Business Bureau listing. We are proud of our 83%
customer service rating.
The thing about the Internet is that anyone can post anything, good or bad. We work hard to
make every single customer happy, but we are not always successful.
In most cases, the customer has not read the details of their coverage. That leads to
misunderstandings. When we can’t mutually resolve an issue, bad reviews are going to happen.
When a single customer posts multiple pages full of angry words, it drives down our overall
rating.
We routinely work with our customers’ local repair shops. We can also find a certified repair shop that’s convenient for you. Our claims adjusters are experienced and trained to find a reliable repair facility that will treat you fairly.
You can call (844) 809-5829 24/7 to get Roadside Service. When you are
ready to file a claim for repairs, call the same number and we’ll get the claim process started.
Do not start repair work without prior authorization. You claim could be
invalidated if you do not follow procedure. You must contact us immediately, before you have
any work done, so that we can properly file your claim and then, authorize the work.
"When my C6 Corbette needed repair, I took it to my local dealer. They contacted Freedom Warranty, and the repair was done. No issues with my claim."
Robert B.
- Upon mechanical breakdown, have your vehicle safely transported to a licensed repair facility of your choosing. Have the repair facility call us at (844) 809-5829 to begin the claim and obtain necessary authorization. We deal directly with the repair facility throughout the duration of the claims process! It’s that simple.
Freedom Warranty’s status as an Accredited Member of the Better Business Bureau means it complies with the strict standards of the world’s best known consumer protection agency. In every state where Freedom Warranty does business, it subscribes to the rules and standards of the industry’s leading organizations including, state independent dealers associations that provide professional guidance and oversight.
Freedom Warranty has been doing business since 2015 and is an Accredited Member of the Better Business Bureau and a number of state independent associations that provide guidance and professional standards for the industry.
Not every company that sells extended vehicle service contracts (VSC) issues the contract, or is responsible for paying any approved claims. Freedom Warranty manages every VSC it approves and is responsible for handling any legitimate claim submitted. You always deal directly with Freedom Warranty from the time your contract has been accepted, through any approved claims, to completion of repairs.
Freedom Warranty is a direct provider of Extended Vehicle Service Contracts (VSC) most often purchased by buyers of used vehicles whose manufacturer’s warranty is near its expiration, or has expired. Many well-know brand names selling “warranties” are actually brokers, who take no responsibility for managing the contract or paying any claims. Brokers get a fee for each customer who visits their website or responds to a television or radio commercial, or print ad. They then sell those leads to other companies.
You have probably noticed lots of television ads offering Vehicle Service Contracts (VSC)—usually referred to as extended car warranties. Most of those ads are run by “brokers.” They sell VSC products but don’t approve, administer, or manage claims. They are just resellers. Freedom Warranty is an independent company that sells, manages and is responsible for all of its products—sold direct online at its website, or by authorized auto dealers, certified repair facilities, established lenders, and accredited insurance agencies.
Freedom Warranty provides Vehicle Service Contracts (VSC). A VSC is not a warranty.
The general public understands the concept of buying coverage to offset costs of repair and replacement, and terms like “warranty” and “extended warranty” are used extensively for marketing purposes only. In fact, what is being sold is not a warranty.
Freedom Warranty offers Vehicle Service Contracts (VSC) that provide protection against repairs that may not be covered by a manufacturer’s warranty once it expires. VSC’s are offered to provide extended protection for some of the most expensive parts of a vehicle.