Spencer Boyd backed by Freedom Warranty took the Young’s Motorsports Chevrolet Silverado No. 20 to Victory Lane at Talladega for his first NASCAR win on Saturday, October 12, 2019.
Just two weeks ago, Freedom Warranty signed on as a sponsor for Spencer Boyd‘s run at Talladega Speedway in The Sugarlands Shine 250 truck race. The timing was perfect. Boyd took a win—his first NASCAR top-slot.
“Two weeks ago I wasn’t running this race, and we put this thing together with our sponsors..it’s been a long season, it’s been a lot of fun!”
The 24-year old Boyd won the race after Johnny Sauter violated the double yellow line rule on the final lap of the race held as part of the NASCAR Gander Outdoors Truck Series.
Freedom Warranty chief executive officer, Chris Miller, was at Saturday’s race to see Boyd celebrate on victory lane. “Spencer has been working towards this win since he was six years old. He grew up in the racing culture, Saturday’s win proves that he is a true professional ready to compete with the best on the track,” said Miller.
About Freedom Warranty
Freedom Warranty is a privately-held company that operates in over two dozen states and sells its VSC products through automotive dealerships, licensed repair facilities, and financial institutions. The company’s corporate office and customer service team is based in Chattanooga, Tennessee. Visit online at FreedomWarranty.com or call (844) 307-9944.
New car dealer clients are always looking for vehicle service contracts (VSC) for their Buy Here Pay Here (BHPH) dealerships. This can be difficult, though, because the dealership may believe that adding a VSC program will significantly raise prices and make collections harder. Here are a few good tips to help you find the right VSC program for your BHPH dealership.
Understand the Program
The first thing you should do as a dealer client is research what service contract is so you can educate your BHPH dealers. Sometimes called an extended vehicle protection plan, an SVC is a promise your dealers make to customers to perform or pay for specific repairs or services. The contract costs extra and can be purchased at any time.
The second most important thing to do is to get to know every company you are considering for your dealership. Find out if the company is registered in the state they do business in; if they have met all state requirements; and if they are associated with and support the state’s independent dealer association.
Repossessing a Vehicle
You should also know that the repossession of a vehicle is a normal occurrence. You may have to make a few phone calls, but you need to find out if the repo company will let your buy here, pay here dealership transfer the extended vehicles protection plan to a new owner if a car is repossessed or if they charge for a new contract.
Forget about Markups
Regarding new-car sales, banks are always willing to finance best-extended vehicle protection plans. They also mark up the service contract so your BHPH dealership can make a profit from sales. Just remember your dealers you will have to sacrifice a little of the markup to protect your dealer’s investment.
Questions to Ask
Here is a list of a few questions you should ask a vehicle contract service provider: What would you consider as too high for claims-to-premiums? When does the VSC go into effect in terms of delivery date? Will customers receive a deductible for repairs? Does roadside assistance come with the vehicle service contract? Will the provider of the contract pay claims for repairs done at the service department at the BHPH dealership?
Put Customers First
When you find the best vehicle protection plan for your BHPH dealership, talk about how to incorporate the contract costs without overcharging consumers. This will give consumers an idea of how they will benefit from purchasing extended vehicle protection services. When a car is in need of repair, make sure your dealers help schedule appointments and refer shops you recommend to them personally. This is important because both of you hold a financial interest in the cars the BHPH dealer sells, which helps create lasting relationships with consumers and increases profits for the companies involved.
If you want more tips about finding the right SVC service for your BHPH dealership, contact Freedom Warranty LLC online today.
When your customers drive one of your cars off the lot, you want them driving away satisfied and assured they made the best choice. Other than providing top notch customer service from the first point of contact, what else can you do? Consider offering a service that goes beyond handing over the keys. Most customers appreciate the opportunity to purchase added service protection. Here’s what your customers should expect when opting for an extended vehicle service contract.
Help Whenever and Wherever
Cars rarely need repairs at convenient times. Although it would be wonderful if issues only came up from 9-5, how often does that happen? It’s what happens after dark or on the weekend that causes the most stress for car owners. When you offer customers a service contract, they can rest assured they’ll get help from a live person at any time of the day or night. And if they’re not right around the corner from your dealership, they can still get assistance. That means whether they’re in another town or another state, their service plan will work for them.
Roadside Assistance Is on the Way
Your customers already like you, otherwise they wouldn’t have trusted you with their vehicle purchase. They’ll love you when you assure them you won’t leave them stranded on the side of the road. No one plans for a car to breakdown but when it happens, the stress can be mitigated when a customer knows they have access to roadside assistance. They simply call the 24-hour telephone number provided in their contract. Again, they’ll receive assistance no matter what time of day, or their location when they need help.
No Worries about the Fine Print
We’ve all seen those contracts that are multiple pages with print so small it takes a magnifying glass to read. Then once you can home in on the content, it’s full of jargon and rules and regulations that are often difficult to decipher. The best extended vehicle service contract will be easy for every customer to understand and will clearly define what’s covered and what isn’t. Keep in mind, when a customer needs to review their contract it will usually be when they’re under the stress of dealing with a vehicle breakdown. Give them a contract that’s easy to read and gives a set of instructions on what they should do when they’re ready to file a claim.
Keep Your Customer on the Road
Customers understand that certain repairs can take more than a day. They also know a vehicle problem can bring life to halt. Extended vehicle service contract companies understand this too. That’s why they build rental car coverage into the contract. Instead of worrying how they’ll get to work or school, the client knows they can count on you to help keep them on the road until their own car is repaired.
Give Clients Freedom
Most car owners have a favorite auto shop where they take their car for routine maintenance and repairs. One frustrating things about service contracts is that they often restrict the customer to using only approved repair shops. No one likes being told they can’t choose the mechanic who works on their car. Your customers won’t have to worry about that because you’ll give them the freedom to choose where they take their vehicle for service. One more way your dealership can keep customers happy and loyal.
If you’re ready to give your customers an added incentive to keep doing business with you, we’re here to help. Contact Freedom Warranty, LLC. Let us help you find the best extended service contracts for your clients.
Freedom Warranty launched its newest VSC product. A Long Block Upgrade is now available with Lifetime Drivetrain coverage under Freedom Warranty’s 3/3 and 6/6 Vital™ Protection Plan.
The new product gives dealers the opportunity to offer their customers lifetime drivertrain protection and an additional 36,000 miles of coverage for the engine, starter, starter solenoid, alternator, and AC compressor.
“This product is price competitive with 12, 24, and 36-month drivetrain plus coverage and exceeds what other VSC companies offer by giving customers enhanced protection as long as they own the vehicle,” said Chris Miller, Freedom Warranty’s CEO.
Additionally, like the Vital™ 3/3 and 6/6, there are no surcharges for diesel, AWD, 4WD, superchargers, or turbos.
Dealers who want to know more about the Long Block Upgrade can contact Freedom Warranty Dealer Services by calling (844) 307-9944 or send email to email@example.com.
About Freedom Warranty
Freedom Warranty is a privately-held company that operates in over two dozen states and sells its VSC products through automotive dealerships, licensed repair facilities, and financial institutions. The company’s corporate office and customer service team is based in Chattanooga, Tennessee. Visit online at FreedomWarranty.com or call (423) 212-7445.
Last year, Freedom Warranty made a commitment to its clients: To dramatically improve Customer Satisfaction. One year later, that promise is being kept with major improvements to Overall Customer Happiness.
A comprehensive plan that included educating and motivating department managers and agents has resulted in a composite satisfaction score of 4-stars on consumer review websites.
Specifically, Google Business Reviews added one-and-a half stars (from a low 2-stars) to the composite rating of 3.1 stars. The Better Business Bureau increased by 20-percent to a total 4.74 out of 5 possible.
"Our industry is tough when it comes to customer satisfaction," said Freedom Warranty's new CEO, Chris Miller. "Contracts can be complex and lead to lots of misunderstandings about coverage, but in the end when a customer files a claim they want to be confident that they will be treated with respect and a sense of urgency. That's where we can turn a negative into a positive."
Long Term Effects
Miller admits that it can take months, if not years, to reverse the damage of bad reviews and unhappy customers. "Our dealers and sales agents depend on us to deliver on their promises to customers. We take that very seriously."
Social media and online reviews can have a powerful impact on the marketplace. Putting an emphasis on resolving consumer complaints requires complex coordination between the dealer network, customer service agents and claims teams.
"Everybody has to be onboard when it comes to improving service. From the dealer making coverages clear to the customer, to how our customer service agents help contract holders do business with us, to how we handle claims," said Miller.
The gains made over the last 12 months mean keeping a constant attention to keep the ratings level and for any improvement, and Miller understands it is a constant challenge to maintain and improve ratings.
"We are laser-focused on customer satisfaction as we continue on the journey to becoming a leading provider and administrator of vehicle service contracts in the industry," said Miller.
FWIS Version 2.0 Release Debuts Major Upgrade and New Customer Portal
Freedom Warranty launched version 2.0 of its innovative proprietary, interactive cloud-based client application, the Freedom Warranty Integrated System, on March 26.
The FWIS Dashboard is the most extensive and easy-to-use online dealer management tool in the Vehicle Service Contract industry.
Freedom Warranty vice-president and project executive, Chris Miller, said the latest version takes client and customer management to the next level.
"Version 2.0 is a major upgrade that we have been working on for several months. It is a robust set of tools engineered from the ground up to make it easier than ever to use—for our dealer clients and now, for customers, too."
Customer Portal Gives Contract Holder Easy Access
Giving access to contract holders with a simple-to-use online dashboard allows them to get details of their coverage, communicate with customer service representatives, monitor claims progress, and make financed contract payments using familiar gateways.
"Our primary goal was to respond to our dealers' needs in allowing buyers to get the information they need without using the dealership as a intermediary," said Chris Miller. Customers are assigned login credentials as part of the on-boarding process following a sale.
The cloud-based service is accessed through a standard Internet browser.
After a secure login, customers are able to view and edit profile information, communicate with the Freedom Warranty Customer Service Team, and monitor any active claims.
About Freedom Warranty
Freedom Warranty is the fastest-growing Vehicle Service Contract company in the nation, doing business in 19 states with independent and franchise dealers. Based in Chattanooga, TN the company has a 100-percent U.S.-based customer support team.