Company News Archives - Freedom Warranty

Company News Consumer News Dealer News Dan Acree November 18, 2019

Freedom Warranty Joins Toys For Tots Campaign

For the third year, Freedom Warranty’s home office team is participating in the annual Marines Toys for Tots Foundation Campaign in Chattanooga, Tennessee. Collection boxes are set up at Freedom Warranty’s corporate headquarters through December 15.

“Our community involvement focus is on children. Each school year we donate thousands of dollars in classroom supplies. Being part of the Toys for Tots campaign fits into our mission of local service. “
TARAH ROBERTSON
Freedom Warranty
Vice-President of Operations

Communities Working Together

Since 1947 the Marine Toys for Tots Program has helped make sure that every child gets something under the tree at Christmas time. Over the years the U.S. Marines have distributed over 55 million toys to less fortunate children, allowing them to experience the joy of Christmas and receive a message of hope that otherwise would not have been there.

Where to Donate in Hamilton County, TN

Just last year the more than 40,000 toys were distributed to over 13,000 children in Hamilton County. Many companies participate with cash donations to buy toys and many more offer dropbox locations.

Freedom Warranty will collect new, unwrapped toys now through December 15 at the corporate office located at 117 Lee Parkway Drive, Chattanooga during regular business hours, Monday through Friday, 9:00 am to 5:00 pm. For directions call (877) 249-4186.

About Freedom Warranty

Freedom Warranty is a privately-held company that operates in over two dozen states and sells its VSC products through automotive dealerships, licensed repair facilities, and financial institutions. The company’s corporate office and customer service team is based in Chattanooga, Tennessee. Visit online at FreedomWarranty.com or call (844) 307-9944.

Company News Consumer News Dealer News Dan Acree October 15, 2019

Spencer Boyd Finishes 1st at Talladega with Freedom Warranty

Spencer Boyd at age 24 takes his first trip to Victory Lane at Talladega Speedway on October 12, 2019.

Spencer Boyd backed by Freedom Warranty took the Young’s Motorsports Chevrolet Silverado No. 20 to Victory Lane at Talladega for his first NASCAR win on Saturday, October 12, 2019.

Just two weeks ago, Freedom Warranty signed on as a sponsor for Spencer Boyd‘s run at Talladega Speedway in The Sugarlands Shine 250 truck race. The timing was perfect. Boyd took a win—his first NASCAR top-slot.

“Two weeks ago I wasn’t running this race, and we put this thing together with our sponsors..it’s been a long season, it’s been a lot of fun!”
Spencer Boyd

The 24-year old Boyd won the race after Johnny Sauter violated the double yellow line rule on the final lap of the race held as part of the NASCAR Gander Outdoors Truck Series.

Freedom Warranty chief executive officer, Chris Miller, was at Saturday’s race to see Boyd celebrate on victory lane. “Spencer has been working towards this win since he was six years old. He grew up in the racing culture, Saturday’s win proves that he is a true professional ready to compete with the best on the track,” said Miller.

About Freedom Warranty

Freedom Warranty is a privately-held company that operates in over two dozen states and sells its VSC products through automotive dealerships, licensed repair facilities, and financial institutions. The company’s corporate office and customer service team is based in Chattanooga, Tennessee. Visit online at FreedomWarranty.com or call (844) 307-9944.

Agent News Company News Dealer News Dan Acree November 9, 2018

Delivering Customer Satisfaction

Last year, Freedom Warranty made a commitment to its clients: To dramatically improve Customer Satisfaction. One year later, that promise is being kept with major improvements to Overall Customer Happiness.

A comprehensive plan that included educating and motivating department managers and agents has resulted in a composite satisfaction score of 4-stars on consumer review websites.

Specifically, Google Business Reviews added one-and-a half stars (from a low 2-stars) to the composite rating of 3.1 stars. The Better Business Bureau increased by 20-percent to a total 4.74 out of 5 possible.

"Our industry is tough when it comes to customer satisfaction," said Freedom Warranty's new CEO, Chris Miller. "Contracts can be complex and lead to lots of misunderstandings about coverage, but in the end when a customer files a claim they want to be confident that they will be treated with respect and a sense of urgency. That's where we can turn a negative into a positive."

Long Term Effects

Miller admits that it can take months, if not years, to reverse the damage of bad reviews and unhappy customers. "Our dealers and sales agents depend on us to deliver on their promises to customers. We take that very seriously."

Social media and online reviews can have a powerful impact on the marketplace. Putting an emphasis on resolving consumer complaints requires complex coordination between the dealer network, customer service agents and claims teams.

Team Leadership

"Everybody has to be onboard when it comes to improving service. From the dealer making coverages clear to the customer, to how our customer service agents help contract holders do business with us, to how we handle claims," said Miller.

The gains made over the last 12 months mean keeping a constant attention to keep the ratings level and for any improvement, and Miller understands it is a constant challenge to maintain and improve ratings.

"We are laser-focused on customer satisfaction as we continue on the journey to becoming a leading provider and administrator of vehicle service contracts in the industry," said Miller.

Company News Dan Acree June 17, 2018

Christopher D. Miller Named Chief Executive Officer

To support its continued growth, Freedom Warranty, LLC today announced the appointment of Christopher D. Miller as Chief Executive Officer (CEO), effective immediately. The announcement was made by John P. Skelton, President.

As Chief Executive Officer, Miller is tasked with directing the company’s aggressive growth plan this year and next. “Chris has been a driving force behind Freedom Warranty’s triple-digit growth over the past two years,” said Skelton. “His understanding of each part of our operation makes him the perfect choice to provide guidance for our company in the coming months.” Miller joined the company in 2015 and was named Vice President in 2017.

“In 2017 we expanded the company’s reach to include 21 states and the District of Columbia,” said Miller. “This year we will add an additional 15 states and expect to be in all 50 states by the end of 2019, if not sooner.”

Miller said the company’s growth in the Vehicle Service Contract (VSC) space is due to its commitment to superior service across all contact points. “We are very focused on training and elevating communications with clients and customers alike. For every issue there is a resolution; and for every solution there is positive change,” said Miller.

The company is slated to introduce several new products this year. “As a closely-held company we are flexible, with the ability to quickly adapt to market needs and trends,” Miller added.

Freedom Warranty is the administrator and obligor of every VSC product it sells through its Authorized Agents, automotive dealerships and service providers. The company’s corporate office and customer service team is based in Chattanooga, Tennessee. For additional information about Freedom Warranty visit online at www.freedomwarranty.com or contact the Office of Corporate Communications at (423) 680-6272 or send email to marketing@freedomwarranty.com.

Company News Dan Acree April 13, 2018

Customer Portal Goes Live

Freedom Warranty of America launched version 2.0 of its innovative proprietary, interactive cloud-based client application, the Freedom Warranty Integrated System, on March 26.

The FWIS Dashboard is the most extensive and easy-to-use online dealer management tool in the Vehicle Service Contract industry.

Freedom Warranty vice-president and project executive, Chris Miller, said the latest version takes client and customer management to the next level.

"Version 2.0 is a major upgrade that we have been working on for several months. It is a robust set of tools engineered from the ground up to make it easier than ever to use—for our dealer clients and now, for customers, too."

Customer Portal Gives Contract Holder Easy Access

Giving access to contract holders with a simple-to-use online dashboard allows them to get details of their coverage, communicate with customer service representatives, monitor claims progress, and make financed contract payments using familiar gateways.

"Our primary goal was to respond to our dealers' needs in allowing buyers to get the information they need without using the dealership as a intermediary," said Chris Miller. Customers are assigned login credentials as part of the on-boarding process following a sale.

The cloud-based service is accessed through a standard Internet browser.

After a secure login, customers are able to view and edit profile information, communicate with the Freedom Warranty Customer Service Team, and monitor any active claims.

About Freedom Warranty

Freedom Warranty is the fastest-growing Vehicle Service Contract company in the nation, doing business in 19 states with independent and franchise dealers. Based in Chattanooga, TN the company has a 100-percent U.S.-based customer support team.

Category: Company News

Freedom Warranty Joins Toys For Tots Campaign

Spencer Boyd Finishes 1st at Talladega with Freedom Warranty

Delivering Customer Satisfaction

Christopher D. Miller Named Chief Executive Officer

Customer Portal Goes Live

FWIS Version 2.0 Release Debuts Major Upgrade and New Customer Portal